Privacy Policy

Your privacy is important to us. Learn how we protect and handle your data.

Last updated: January 2024

Privacy at a Glance

Data Protection

Industry-standard encryption and security measures

Transparency

Clear information about data collection and usage

Your Control

Full control over your personal information

Information We Collect

Information You Provide

  • •Prompts and text inputs you enter into our AI platforms
  • •Account information when you create an account (email, username)
  • •Support communications and feedback
  • •Payment information for paid services (processed securely by third-party providers)

Automatically Collected Information

  • •Usage data and analytics (pages visited, features used, time spent)
  • •Device information (browser type, operating system, IP address)
  • •Technical logs for debugging and performance monitoring

How We Use Your Information

Service Provision

We use your data to provide, maintain, and improve our AI services, including processing your prompts and generating enhanced outputs.

Communication

To respond to your inquiries, provide customer support, and send important service updates.

Improvement

To analyze usage patterns and improve our AI models, user interface, and overall service quality.

Legal Compliance

To comply with applicable laws, regulations, and legal processes.

Data Security & Protection

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

Access Control

Strict access controls ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security audits and vulnerability assessments.

Data Backup

Secure, encrypted backups ensure data availability and recovery capabilities.

Data Sharing & Third Parties

We Do NOT Sell Your Data

Suncoastlink does not sell, rent, or trade your personal information to third parties for commercial purposes.

Limited Sharing

We may share data only in these specific circumstances:

  • •Service providers who help us operate our platforms (under strict confidentiality agreements)
  • •Legal requirements or to protect our rights and users' safety
  • •Business transfers (with user notification and consent options)
  • •Anonymous, aggregated data for research and improvement purposes

Your Privacy Rights

Access

Request access to your personal data we process

Correction

Request correction of inaccurate personal data

Deletion

Request deletion of your personal data

Portability

Request a copy of your data in a portable format

Objection

Object to certain types of data processing

Restriction

Request restriction of data processing

Exercise Your Rights

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns.

Essential Cookies

Required for basic functionality and security

Analytics Cookies

Help us understand how you use our services

Preference Cookies

Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

Questions & Contact

If you have questions about this privacy policy or our data practices, please contact us:

Privacy Officer

Email: privacy@suncoastlink.com

Response time: Within 48 hours

General Support

Email: support@suncoastlink.com

Visit Support Center

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify users of significant changes through email or prominent notices on our platforms.

Current version: January 2024 | Previous update: October 2023